Subscan Technology
Subscan Technology are one of the UK’s leading suppliers of non-invasive utility mapping and surveying technologies. As well as utility record information they can provide accurate surveys of previously unmapped areas.
Subscan came to Kyan looking for a replacement for their five year old existing site, which they felt no longer reflected the quality of their work. The new site also had to better help their customers find the information they were looking for quickly.
The challenge
Subscan Technology’s previous site felt dated. It was difficult for Subscan’s customers to find the information they needed. The previous site didn’t help customers propose a project beyond supplying contact information, which lead to more time spent establishing initial requirements in meetings.
The solution
We supplied Subscan with a fresh new design that brought their content into focus. Underneath the design we revised the structure of the content to better fit the three industry sectors they work in. Finally, we built a custom project proposal form that lets customers draw directly onto a map the area they would like surveyed.
The result
Subscan Technology now have an accurate record of the area the customer would like surveyed stored in their database. This gives them a great appraisal of each proposed project and speeds up the initial contact with the client.
Google Maps integration
Google Maps provides an extensive set of methods that let it be integrated into sites or applications in a customised manner to fit all sorts of project requirements. Letting clients easily provide as much information as possible in the initial approach was very important to Subscan Technology. Standard contact forms let prospective clients fill in a lot of information about themselves and their project, but don’t allow the detailed capture of location information.
We decided to integrate Google Maps into the contact form in such a way that clients can find the general area they want to survey, then draw the exact area directly onto the top of the map. This area is then stored in Subscan’s database for reuse at a later date. Several rounds of interface prototyping later Subscan have a very usable system, and we’re very happy with the outcome.
