Instant support from AI for a network of home carers
Client
Home Counties Carers
Home Counties Carers provide home care across the UK. With an operations-heavy business, too much of their day was getting stuck. Kyan AI Orchestration helped unglue it.
Using AI to handle critical in-field queries from carers
When they need support or have questions HCC carers called a phone line. It was expensive, unwieldy and unscalable.
Carers would frequently call with routine guidance; 60% of questions are repetitive and answerable from existing policy or FAQs.
Kyan delivered a Retrieval-Augmented Generation (RAG) knowledgebase, connected to an AI chatbot and delivered through WhatsApp.
We trained our AI on HCC policies & procedures to answer common questions instantly, with uncertainty-safeguards to escalate complex queries to humans when needed.
Kyan turned a bottleneck into a highway where a simple mobile chat interface was all every carer needed to support their day-to-day work.
An agent for maintenance of policy & procedures to keep Home Counties Carers' current and correct
Behind the chatbot lies policy information and UK legislation means that changes. A lot.
Reviewing iterative legislation was slow, inconsistent and admin-heavy, opening up the risk of oversight.
Kyan added AI support for automated review of legislation with the AI collating changes against HCC's current policy, identifying impacts, updating documents, and communicating changes.
By the numbers
of carer questions answerable from existing policy
60%
Kind Words
You and the Kyan team are superstars. thank you.
Matthew Kalpuka
Founder, Home Counties Carers
