We're Hiring
Careers at Kyan

Client Partner

We’re looking for an experienced Client Partner to join our growing and talented team. You’ll be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.

Digital experience is important, and a crucial part of the role will be understanding your client’s challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.

Key areas of responsibility

  • Manage multiple accounts and develop positive working relationships
  • Drive client retention, upsells and satisfaction
  • Work closely with a PM and project teams to ensure client expectations are met, set and well managed
  • Report back your clients on the status of projects
  • Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate
  • Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements
  • Ensure financial targets are achieved
  • Attend Kyan, client and industry events to build your network
  • Provide amazing customer service levels and strategic insight
  • Work with the internal teams to put together proposals and scope of work for new and existing clients

 

Competencies

  • Significant experience in professional client relationship management
  • The ability to build positive relationships with the wider team
  • The ability to plan and strategise at a senior level
  • Excellent communication skills, written and spoken
  • Attention to detail and budgets
  • Full awareness of digital product delivery process
  • The willingness to learn, note and develop expertise in a client's sector
  • The ability to prioritise multiple workflows
  • The ability to remain positive and calm in times of pressure

 

Experience

  • 5+ years of experience in digital agencies
  • Technically savvy

 

Salary

Based on experience.

 

Benefits

  • 30 days holiday + bank holidays
  • Flexible working hours with remote options
  • Self-managed training budget
  • Private healthcare
  • Subsidised gym membership
  • Pension scheme
  • Conferences and events
  • Regular company social events
  • Massages

 

Our values

We’ve worked really hard to build our inclusive team culture and although we’re all very different people, we’re united by three simple values.

  • Generosity; be excellent to one another
  • Geekiness; know your stuff
  • Drive; get shit done.

If you think you have got what it takes please send in your CV, your LinkedIn profile and a cover note to work@kyan.com

Interested in this role? Please get in touch via email, including your CV and any relevant material to support your application.

Apply now